From Legacy to Leading Edge: Digital Transformation for Leading Healthcare Provider

Setting the Context

A leading healthcare provider in the U.S. that offers complete care for mental wellness, addiction recovery, general health, and family support. The organization uses digital portals and mobile apps to connect patients with providers, making it easier to offer virtual care and stay engaged remotely.

The Roadblocks

The client faced several operational challenges due to legacy applications built on outdated technology stacks and hosted on non-scalable, legacy infrastructure that lacked modern features.

Fragmented Web Portals: Multiple, aging codebases resulted in redundant maintenance and slow feature rollouts.

Fragmented Mobile Apps: Separate Android/iOS apps increased development time and lacked modern capabilities such as prescription management and wearable integration.

Business Objectives

To address these challenges and compete with other market players, the client initiated digital transformations with following key objectives

Transform the legacy portfolio into a unified cloud platform.
Create a modern SaaS-based solution.
Establish a scalable foundation for future growth.

The GenAquarius Approach

GenAquarius conducted detailed analysis of existing solutions, design thinking by researching competitor’s offerings and customers feedback. Output of which was factored into designing modern solution architecture which suits best and fulfils all key aspects of requirements

Modernization using Azure Native services

Unified patients using Azure Health Data Services and FHIR standards for seamless, secure exchange.
Deployed scalable APIs through Azure App Services.
Ensured HIPAA compliance with advanced encryption.
Integrated Azure Machine Learning for predictive analytics and better treatment planning.

Web Portal Consolidation

Migrated all portals into a single React 18+/Next.js codebase for streamlined development.
Built modular, role-based interfaces for providers, caregivers, and youth.
Standardized virtual meeting SDKs for consistent telemedicine experiences.
Maintenance overhead reduced by 50% and faster deployment of new features.

Cross-Platform Mobile App Development

Replaced native apps with a Flutter-based cross-platform app.
Added e-prescriptions, health tracking (wearables integration), and enhanced telemedicine.
Development time reduced by 55% and enhanced patient engagement.

Development Excellence

Implemented automated CI/CD pipelines
Enhanced quality assurance automation
Optimized performance monitoring and DevOps practices

Business Impact

Business ImScalability

Possibility of frequent deployment.
98% system availability.
60% decrease in incident resolution time.
Predictive alerting and anomaly detection.

Value Add

Operational costs were reduced by 50%
Modern and engaging application features which enhanced customer experience and satisfaction.
45% saving on infrastructure cost

Recommended Future Enhancements

AI Symptom Checker: For preliminary self-assessment.
Integrated Payments: Secure in-app payments for services.
One-Click Ambulance Requests: Emergency notifications with geolocation.

Conclusion

The digital transformation journey positioned our client as a technology leader in the healthcare sector. By establishing a scalable foundation for future innovation, the client significantly streamlined operations and enhanced patient care delivery. This transformation not only strengthened their competitive advantage but also ensured long-term resilience and success in an increasingly dynamic healthcare landscape.